Shipping and other FAQ

Domestic (USA) Shipping FAQ

All USA Orders are shipped via USPS.

For untracked shipping – orders are shipped in a standard stamped envelope. USPS estimates that these should take between 3-7 business days to arrive, depending on network load and capacity. Do note we cannot offer any tracking information, or assistance with delivery or missing packages once they are in USPS hands. Please contact your local post office for help if you suspect you’re missing mail.

For tracked shipping – orders are typically shipped in bubble mailers, but some larger orders may ship in a small box. You will be emailed a tracking number once we ship the order to the email address you have on file. If for whatever reason you do not receive the tracking information, please contact us and we’ll be happy to resend it.

General Q/A:

Q: Can I change the address on my order?
A: As long as the order has not yet shipped, we are happy to change the address on the order. Please contact us via the same email address you used to place the order. Once your order has been shipped we cannot change the address. Please contact your local post office with the tracking number for assistance.

Q: Can you help me locate my package?
A: We do not have any additional information besides the tracking number. Please contact your local post office for help with delivery issues.

International Shipping FAQ

Once international packages leave the USA, they are handled and delivered by your country’s local postal service. This varies by country, for example:

  • Canada: Canada Post
  • Germany: Deutsche Post
  • UK: Royal Mail

We have no control over your package or its delivery after it leaves the USA. Only your local postal service can provide further details.

You can track your order using Ascendia’s tracking portal: https://a1.asendiausa.com/tracking/?trackingnumber=

Once it the item arrives in your country, please contact your local postal service for additional help.

Compatibility FAQ

Standard e-Amusement Card Compatibility

Standard e-Amusement cards are compatible with any online konami game with wavepass type readers.

Konami:

  • DanceDanceRevolution
  • Sound Voltex
  • Beatmania IIDX
  • Jubeat
  • Pop’n Music
  • Dancerush Stardom
  • Gitadora
  • Dance Evolution Arcade
  • Nostalgia
  • Disney Tsum Tsum
  • DANCE aROUND
  • Bishi Bashi Channel
  • Museca
  • Beatstream
  • Polaris Chord
  • ReflecBeat

Please note that this type of card will not work on the “slotted” type e-Amusement card reader.

Amusement IC Card Compatibility

Amusement IC type cards are compatible with a large variety of games. The below list contains many (but not all) of the games you can use this type of card with.

Konami:

  • DanceDanceRevolution
  • Sound Voltex
  • Beatmania IIDX
  • Jubeat
  • Pop’n Music
  • Dancerush Stardom
  • Gitadora
  • Dance Evolution Arcade
  • Nostalgia
  • Disney Tsum Tsum
  • DANCE aROUND
  • Polaris Chord
  • Bishi Bashi Channel
  • Museca
  • Beatstream
  • ReflecBeat

Sega: 

  • maimai
  • Chunithm
  • Ongeki
  • Initial D The Arcade
  • Initial D Arcade Stage Zero

Taito:

  • Tetote Connect
  • Music Diver

Other:

  • Wacca
AM.Pass Card Compatibility

AM.Pass cards are compatible with the following games:

  • Pump it Up Phoenix 
  • Chrono Circle
Banapassport Game Compatibility

Banapassport cards are compatible with the following games:

  • Pokken Tournament
  • Wangan Maximum Tune
  • Taiko no Tatsujin